Paden S L, Batson A L, Wallace R L
Preston Medical Library, University of Tennessee Medical Center, Knoxville 37920, USA.
Bull Med Libr Assoc. 2001 Jul;89(3):263-71.
The study examines how Loansome Doc services are implemented and used by libraries in the Southeast Region and describe end users' experiences with and attitudes toward Loansome Doc.
251 active DOCLINE libraries and 867 Loansome Doc users were surveyed.
Roughly one half of the libraries offered Loansome Doc services. Of those that did not, most indicated no plans to offer it in the future. The majority had a small number of end users and experienced minimal increases in interlibrary loan activity. Problems were relatively rare. Satisfaction with Loansome Doc was high among all types of libraries. End users were usually physicians or other health care professionals who requested articles for research and patient care. Most learned about Loansome Doc through PubMed or Internet Grateful Med. End users appeared to be largely self-taught or received informal instruction in Loansome Doc. Loansome Doc filled document requests in a timely manner, and end users reported being satisfied with the service.
Greater promotion of what Loansome Doc is and how it can benefit libraries can increase the number of participating libraries. While satisfaction of Loansome Doc end users is high, satisfaction could be increased with more help on the PubMed screen, more library training, and faster delivery methods.
本研究考察了东南部地区图书馆如何实施和使用“Loanome Doc服务”，并描述了终端用户对“Loanome Doc”的体验和态度。
对251个活跃的DOCLINE图书馆和867名“Loanome Doc”用户进行了调查。
大约一半的图书馆提供“Loanome Doc服务”。未提供该服务的图书馆中，大多数表示未来也没有提供的计划。大多数图书馆的终端用户数量较少，馆际互借活动的增长也微乎其微。问题相对较少。各类图书馆对“Loanome Doc”的满意度都很高。终端用户通常是医生或其他医疗保健专业人员，他们为研究和患者护理需求索取文章。大多数人通过PubMed或Internet Grateful Med了解到“Loanome Doc”。终端用户似乎大多是自学的，或者接受过关于“Loanome Doc”的非正式指导。“Loanome Doc”及时处理了文献请求，终端用户报告对该服务感到满意。
加大对“Loanome Doc”是什么以及它如何使图书馆受益的宣传力度，可以增加参与的图书馆数量。虽然“Loanome Doc”终端用户的满意度很高，但通过在PubMed屏幕上提供更多帮助、更多的图书馆培训以及更快的传递方式，可以提高满意度。
