Caris-Verhallen W M, Kerkstra A
Department of Nursing and Caring Research, Netherlands Institute of Primary Health Care (Nivel), 3500 BN Utrecht, the Netherlands.
Health Soc Care Community. 2001 Jan;9(1):1-9. doi: 10.1046/j.1365-2524.2001.00274.x.
The aim of this study was to examine patients' satisfaction with continuity of care while on a waiting list for residential care or nursing home care. Two hundred and seventy-eight patients participated in the study, all living in the community setting of two cities in the Netherlands. These patients were positively assessed and on a waiting list for admission in a nursing home or a residential home. The respondents were interviewed by telephone, using a structured questionnaire. From the results, it appeared that people waiting for residential care are in general over 80 years of age and dependent on help for their daily activities. They used several types of home care facility, such as home help services, home nursing and meals on wheels. Patient satisfaction was moderately high as regards the supply of substitute care and the length of time it took to receive a home care package. There was dissatisfaction, however, with the coordination of care and the amount of information on procedures regarding the waiting list. Patients on the waiting list also reported a lack of guidance in case of problems and would not know where to turn to if their situation became more severe. The establishment of a service desk to provide information or real help in these circumstances is recommended.
本研究的目的是调查患者在等待入住养老院或护理院期间对连续性护理的满意度。278名患者参与了该研究，他们均居住在荷兰两个城市的社区环境中。这些患者经过积极评估，正在等待入住养老院或护理之家。通过结构化问卷，以电话访谈的方式对受访者进行了调查。结果显示，等待入住养老院的人群一般年龄超过80岁，日常生活需要他人帮助。他们使用了几种类型的家庭护理设施，如家政服务、家庭护理和送餐服务。患者对替代护理的提供情况以及获得家庭护理套餐所需的时间满意度中等偏高。然而，患者对护理协调以及等待名单程序的信息量表示不满。等待名单上的患者还表示，遇到问题时缺乏指导，并且如果情况变得更严重，他们不知道该向何处求助。建议设立一个服务台，在这些情况下提供信息或实际帮助。
