Ehlers F, Ammenwerth E, Haux R, Pohl U, Resch F
Department of Medical Informatics, Institute for Medical Biometry and Informatics, University of Heidelberg, 69120 Heidelberg Germany.
Stud Health Technol Inform. 2001;84(Pt 1):324-8.
This paper presents first results of a research project aimed at improving co-operative work initiatives in hospitals. A holistic analysis of the treatment process is presented as a precondition for process reengineering, quality measurements and improvement of multi-professional co-operation. Treatment process modelling attempts within the last years have concentrated on specialised points of views, such as business process modelling or communication modelling. In contrast, we have developed a framework consisting of several views of the treatment process. We tested our framework in a broad system analysis within the Department of Child and Adolescent Psychiatry of the Heidelberg University Hospitals. Our preliminary results support the framework. Weaknesses were described precisely in both the field of organisational procedures and information management.
本文展示了一个旨在改善医院合作工作举措的研究项目的初步成果。作为流程再造、质量衡量和多专业合作改进的前提，对治疗过程进行了全面分析。过去几年的治疗过程建模尝试集中在专业视角，如业务流程建模或沟通建模。相比之下，我们开发了一个由治疗过程的多个视角组成的框架。我们在海德堡大学医院儿童与青少年精神病学系的广泛系统分析中测试了我们的框架。我们的初步结果支持该框架。在组织程序和信息管理领域都准确描述了不足之处。
