Stewart L J, Lockamy A
Wagner Graduate School of Public Service, New York University, New York City, USA.
Healthc Financ Manage. 2001 Dec;55(12):46-50.
Parallels exist between the competitive pressures felt by U.S. manufacturers over the past 30 years and those experienced by healthcare providers today. Increasing market deregulation, changing government policies, and growing consumerism have altered the healthcare arena. Responding to similar pressures, manufacturers adopted a strategic orientation driven by customer needs and expectations that led them to achieve high performance levels and surpass their competition. The adoption of integrated performance-measurement systems was instrumental in these firms' success. An integrated performance-measurement model for healthcare organizations can help to blend the organization's strategy with the demands of the contemporary healthcare environment. Performance-measurement systems encourage healthcare organizations to focus on their mission and vision by aligning their strategic objectives and resource-allocation decisions with customer requirements.
过去30年里美国制造商所感受到的竞争压力与如今医疗服务提供者所经历的竞争压力存在相似之处。市场监管的不断放松、政府政策的变化以及消费主义的兴起改变了医疗领域。面对类似的压力，制造商采取了以客户需求和期望为驱动的战略导向，这使他们实现了高水平的业绩并超越了竞争对手。采用综合绩效衡量系统对这些公司的成功起到了重要作用。一个针对医疗组织的综合绩效衡量模型有助于将组织的战略与当代医疗环境的需求相结合。绩效衡量系统通过使医疗组织的战略目标和资源分配决策与客户需求保持一致，鼓励它们专注于自身的使命和愿景。
