管理医疗保健机构中的系统错误和故障：实践与研究建议

Managing system errors and failures in health care organizations: suggestions for practice and research.

作者信息

Yourstone Steven A, Smith Howard L

机构信息

Anderson Schools of Management, University of New Mexico, Albuquerque, USA.

出版信息

Health Care Manage Rev. 2002 Winter;27(1):50-61. doi: 10.1097/00004010-200201000-00005.

DOI:10.1097/00004010-200201000-00005

PMID:11765895

Abstract

The inherent design of health delivery systems predisposes them to errors and gradual rates of improvement. Health care executives and researchers should understand the importance of system errors and the role of leadership in removing perturbations that adversely affect health care organization performance. This article presents insights on strategies for addressing system errors and for reducing the magnitude of the problem.

摘要

医疗服务系统的固有设计使其容易出现错误且改进速度缓慢。医疗保健管理人员和研究人员应理解系统错误的重要性以及领导力在消除对医疗保健组织绩效产生不利影响的干扰因素方面所起的作用。本文提出了关于解决系统错误和减少问题严重程度的策略的见解。