Flower J, Guillaume P
Physician Exec. 2001 Nov-Dec;27(6):60-2.
Before you fix the problem, enact great change or make a far-reaching decision, take time to notice, listen and get involved. These acts provide the best insight, the best treatment, to heal an organization's wounds.
在你解决问题、进行重大变革或做出影响深远的决策之前，花些时间去留意、倾听并参与其中。这些行为能提供最佳的洞察力，也是治愈组织创伤的最佳良方。
