Hollins J, Veitch C, Hays R
North Queensland Clinical School, Townsville, Queensland, Australia.
Aust J Rural Health. 2000 Aug;8(4):227-31. doi: 10.1046/j.1440-1584.2000.00285.x.
The results of a study that sought to investigate the utility of and satisfaction with telephone consultations from the perspective of general practitioners and specialists are reported. Semi-structured interviews with rural general practitioners and specialists were used to elicit information about their most recent telephone consultations. The telephone was found to be an important means of communication for rural practitioners, primarily in terms of organising referrals. General practitioners tended to called specialists who they knew and appeared to have fairly well-formed networks of specialists who they called for most of their concerns. Trust is an important element of interpractitioner communication as it increases understanding and confidence in the reliability of the information exchanged. Good working relationships ensure that rural general practitioners have an accessible source of acceptable specialist support.
报告了一项旨在从全科医生和专科医生的角度调查电话咨询的效用和满意度的研究结果。对农村全科医生和专科医生进行了半结构化访谈，以获取有关他们最近电话咨询的信息。结果发现，电话是农村医生重要的沟通方式，主要用于安排转诊。全科医生倾向于致电他们认识的专科医生，而且似乎有相当完善的专科医生网络，他们会就大多数问题向这些医生咨询。信任是医生间沟通的重要因素，因为它能增进对所交换信息可靠性的理解和信心。良好的工作关系确保农村全科医生能够获得可接受的专科支持。
