Langemo Diane K, Anderson Julie, Volden Cecilia M
University of North Dakota College of Nursing, Grand Forks, ND, USA.
J Nurs Adm. 2002 Feb;32(2):98-105. doi: 10.1097/00005110-200202000-00009.
The purpose of this study was to assess the feasibility and conduct a pilot study of the ANA Nursing Care Report Card Study in one state. Clinical indicators studied include agency data, skin integrity, patient falls, and nurse (n = 217) and patient (n = 924) satisfaction. Patients were well satisfied with their care. Nurses were less satisfied, with a significant difference between what was important to their satisfaction and their current level of satisfaction. Important information is included for hospital and nursing service administrators, as well as for nurses.
本研究的目的是评估在一个州开展美国护士协会护理服务报告卡研究的可行性并进行一项试点研究。所研究的临床指标包括机构数据、皮肤完整性、患者跌倒情况，以及护士（n = 217）和患者（n = 924）的满意度。患者对其护理服务非常满意。护士的满意度较低，在对其满意度重要的因素与他们当前的满意度水平之间存在显著差异。本研究为医院和护理服务管理人员以及护士提供了重要信息。
