Zook R
Milton S. Hershey Medical Center, Hershey, Pennsylvania, USA.
J Nurses Staff Dev. 2001 May-Jun;17(3):125-30. doi: 10.1097/00124645-200105000-00005.
To handle increased asaultive behavior on three psychiatric units while keeping staff and other patients safe, a Crisis Response Team was developed consisting of staff from psychiatry and officers from security. A written manual included the new policies and procedures and teaching content for verbal and physical deescalation techniques. A special inservice education program for assaultive crisis management was implemented. This model can be replicated in other areas of healthcare where it is necessary to deal with patients who lose verbal or physical control.
为了应对三个精神科病房中不断增加的攻击性行为，同时保障工作人员和其他患者的安全，组建了一个危机应对小组，成员包括精神科工作人员和安保人员。一本书面手册包含了新的政策和程序以及言语和身体缓和技术的教学内容。实施了一个针对攻击性行为危机管理的特殊在职教育项目。这种模式可在医疗保健的其他领域进行复制，在这些领域有必要应对失去言语或身体控制的患者。
