Goldstein Jeffrey M
University of California at Los Angeles School of Dentistry, USA.
J Calif Dent Assoc. 2002 Mar;30(3):239-43.
A good recall system can improve the efficiency of any dental office. The majority of patients do not respond to the standard reminder postcard used in the passive recall system. An active prebooking system is far more productive. This article will outline an effective recall program and include discussion of implementation, verbal skills, and patient reactivation.
一个良好的召回系统可以提高任何牙科诊所的效率。大多数患者对被动召回系统中使用的标准提醒明信片没有反应。主动预约系统的效率要高得多。本文将概述一个有效的召回计划，并讨论其实施、沟通技巧和患者重新激活。
