Paterson Ron
Health Aff (Millwood). 2002 May-Jun;21(3):70-9. doi: 10.1377/hlthaff.21.3.70.
Since 1996 New Zealand has had a Code of Patients' Rights enforceable by complaints to an independent ombudsman. Patients are entitled to receive health care of an appropriate standard, to give informed consent, and to complain to a health commissioner about perceived malpractice. The commissioner investigates and reports on complaints, recommends practice changes by providers, is a gatekeeper to discipline by professional boards, and acts as a public advocate for patient safety. In this paper the current commissioner describes New Zealand's experience with the patients' complaints system and discusses the implications for the quality of health care.
自1996年以来，新西兰实行了《患者权利准则》，可通过向独立监察员投诉来执行。患者有权获得适当标准的医疗保健，有权给予知情同意，并就所察觉到的医疗过失向卫生专员投诉。专员对投诉进行调查并报告，建议医疗服务提供者改变做法，是专业委员会进行纪律处分的把关人，并作为患者安全的公众倡导者。在本文中，现任专员描述了新西兰患者投诉系统的经验，并讨论了其对医疗保健质量的影响。
