Fazzi Robert A, Agoglia Robert V, Harlow Lynn
Fazzi Associates, Inc., Northampton, Massachusetts, USA.
Caring. 2002 Nov;21(11):40-3.
Fazzi Associates began recruiting agencies to participate in a one-year study and later, for those interested, in a national benchmark service. What happened was nothing short of amazing. The response clearly showed how hungry home care leaders were for objective, valid comparative benchmark information on key performance indicators on all aspects of an agency's operation. And for the first time in the history of home care, agency CEOs could get clear answers to that one incredibly BIG question: "How are we doing?"
法齐联合公司开始招募机构参与一项为期一年的研究，之后，对于那些感兴趣的机构，还参与一项全国性的基准服务。结果简直令人惊叹。这一回应清楚地表明，家庭护理行业的领导者们是多么渴望获得有关机构运营各方面关键绩效指标的客观、有效的比较基准信息。而且在家庭护理行业的历史上，机构首席执行官们第一次能够清楚地回答那个极其重要的问题：“我们做得怎么样？”
