Hoerger T J, Finkelstein E A, Bernard S L
Health Care Financ Rev. 2001 Fall;23(1):123-36.
CMS has recently launched a series of initiatives to control Medicare spending on durable medical equipment (DME) and prosthetics, orthotics, and supplies (DMEPOS). An important question is how these initiatives will affect beneficiary satisfaction. Using survey data, we analyze Medicare beneficiary satisfaction with DMEPOS suppliers in two Florida counties. Our results show that beneficiaries are currently highly satisfied with their DMEPOS suppliers. Beneficiary satisfaction is positively related to rapid delivery, training, dependability, and frequency of service. Results of our analysis can be used as baseline estimates in evaluating CMS initiatives to reduce Medicare payments for DMEPOS.
医疗保险和医疗补助服务中心（CMS）最近发起了一系列举措，以控制医疗保险在耐用医疗设备（DME）以及假肢、矫形器和用品（DMEPOS）方面的支出。一个重要问题是这些举措将如何影响受益人的满意度。利用调查数据，我们分析了佛罗里达州两个县医疗保险受益人对DMEPOS供应商的满意度。我们的结果表明，受益人目前对他们的DMEPOS供应商高度满意。受益人满意度与快速交付、培训、可靠性和服务频率呈正相关。我们的分析结果可作为评估CMS减少DMEPOS医疗保险支付举措的基线估计。
