Hall Linda McGillis, Doran Diane, Laschinger Heather Spence, Mallette Claire, Pedersen Cheryl, O'Brien-Pallas Linda-Lee
Faculty of Nursing, Canadian Institutes of Health Research, Utilization, and Outcomes Research Unit, University of Toronto.
Outcomes Manag. 2003 Jan-Mar;7(1):17-22.
In this article we describe the process used to introduce and structure a nursing perspective as part of a balanced scorecard framework within a provincial hospital performance report. Results of a critical literature review and consultative process with key informants are outlined. Nurse-sensitive indicators emerged in the areas of system integration and change, clinical utilization and outcomes, patient satisfaction, and financial performance.
