Sierpińska Lidia, Ksykiewicz-Dorota Anna
Independent Outpatient Public Health Care Unit, Military Hospital, Department of Management in Nursing, Faculty of Nursing and Health Sciences, Medical University of Lublin.
Ann Univ Mariae Curie Sklodowska Med. 2002;57(1):466-72.
In order to provide a higher level of the quality of medical services an external process of evaluation of health care units called accreditation has been implemented. Obtaining the Quality Certificate by a hospital greatly depends on knowledge and engagement of the staff in the accreditation process as well as on the effective managing of therapeutic teams by ward head/managers of clinics. Therefore, studies were undertaken to discover the knowledge of requirements concerning the possession of the Quality Certificate and how managing therapeutic teams is evaluated by physicians and nurses from hospitals with and without accreditation. The study covered 560 physicians and nurses from 4 hospitals with accreditation and 17 hospitals which did not possess the Quality Certificate. The research method was a diagnostic survey, and the technique--a questionnaire form. The material was subject to statistical analysis. Significant differences were observed in the knowledge of requirements concerning the possessing of the Quality Certificate between the staff of hospitals with accreditation, compared to the respondents from health units without the Quality Certificate. Respondents from hospitals without accreditation evaluated the effectiveness of managing therapeutic teams by ward head/managers of clinics in more negative terms, compared to the staff of hospitals which possessed the Quality Certificate.
为了提供更高水平的医疗服务质量，已实施了一种名为认证的医疗保健单位外部评估程序。医院获得质量证书在很大程度上取决于员工在认证过程中的知识和参与度，以及病房主任/诊所管理人员对治疗团队的有效管理。因此，开展了研究，以了解拥有质量证书的相关要求的知识，以及有认证和无认证医院的医生和护士如何评估治疗团队的管理情况。该研究涵盖了来自4家有认证医院和17家没有质量证书医院的560名医生和护士。研究方法是诊断性调查，技术手段是问卷调查表。对材料进行了统计分析。与没有质量证书的卫生单位的受访者相比，有认证医院的员工在拥有质量证书的相关要求知识方面存在显著差异。与拥有质量证书的医院员工相比，没有认证医院的受访者对病房主任/诊所管理人员管理治疗团队的有效性评价更为负面。
