Forrester Nancy E
Biscaye Consultants, LTD, Scarborough, Maine, USA.
Healthc Financ Manage. 2003 Aug;57(8):38-43.
Quality improvement is always in the best interest of healthcare providers. One hospital examined the patient-care delivery process used in its emergency department to determine ways to improve patient satisfaction while increasing the effectiveness and efficiency of healthcare delivery. The hospital used activity-based costing (ABC) plus additional data related to rework, information opportunity costs, and other effectiveness measures to create a process map that helped it accelerate diagnosis and improve redesign of the care process.
质量改进始终符合医疗服务提供者的最大利益。一家医院检查了其急诊科使用的患者护理流程，以确定在提高医疗服务有效性和效率的同时提高患者满意度的方法。该医院使用作业成本法（ABC）以及与返工、信息机会成本和其他有效性指标相关的额外数据来创建一个流程地图，这有助于加速诊断并改进护理流程的重新设计。
