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吸引人的病房会提高患者对医生、护士和医院服务的评价吗?

Do appealing hospital rooms increase patient evaluations of physicians, nurses, and hospital services?

作者信息

Swan John E, Richardson Lynne D, Hutton James D

机构信息

University of Alabama at Birmingham, USA.

出版信息

Health Care Manage Rev. 2003 Jul-Sep;28(3):254-64. doi: 10.1097/00004010-200307000-00006.

Abstract

This article investigates the effects of appealing hospital rooms on patient evaluations of hospital services. A field study contrasting appealing and typical rooms finds that appealing rooms result in more positive patient evaluations of physicians and nurses, as well as more favorable patient judgments of the service.

摘要

本文研究了具有吸引力的病房对患者对医院服务评价的影响。一项对比具有吸引力的病房和普通病房的实地研究发现,具有吸引力的病房会使患者对医生和护士的评价更积极,对服务的判断也更有利。

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