Aronson Keith R, Sieveking Nicholas, Laurenceau Jean-Phillipe, Bellet William
Children, Youth, and Families Consortium, The Pennsylvania State University, University Park 16802-6500, USA.
Adm Policy Ment Health. 2003 May;30(5):437-52. doi: 10.1023/a:1024645731339.
The authors report on the factor structure of an employee satisfaction questionnaire designed for use with psychiatric hospital employees. The actions and attitudes of management were, by far, the single most prominent factor. This factor captures the extent to which management respects workers, operates with honesty and integrity, promotes efficiency, and has open lines of communication with employees. By surveying employees about the 15 items of this factor, psychiatric hospital managers can obtain a sense of their employees' overall satisfaction. Hospitals must hire and train managers who can convey the qualities represented in this satisfaction factor. It is also important for hospital managers to recognize that employee satisfaction is strongly related to how employee complaints are handled, how employees perceive the quality of patient care, and the extent to which employees believe the hospital serves the greater community.
作者报告了一份为精神病医院员工设计的员工满意度调查问卷的因素结构。到目前为止，管理行为和态度是唯一最突出的因素。这个因素体现了管理层尊重员工的程度、是否诚实正直地运营、提高效率以及与员工保持开放沟通渠道的情况。通过就该因素的15个项目对员工进行调查，精神病医院的管理人员可以了解员工的总体满意度。医院必须招聘和培训能够传达该满意度因素所代表品质的管理人员。医院管理人员还必须认识到，员工满意度与员工投诉的处理方式、员工对患者护理质量的看法以及员工认为医院服务更大社区的程度密切相关。
