Boselli Fausto, Chiossi Giuseppe, Gallinelli Andrea
Department of Gynecological, Obstetric and Pediatric Sciences, University of Modena and Reggio Emilia, Italy.
Sex Transm Dis. 2003 Sep;30(9):707-12. doi: 10.1097/01.OLQ.0000078631.66574.A9.
To increase the accessibility of qualified and anonymous information on sexually transmitted diseases (STDs) in Italy, a national telephone hotline was initiated in February 1997.
The goal was to determine the profile of callers to the national STD hotline, assess their concerns, identify their sources for the hotline telephone number, and to compare callers' disease interests with diagnoses made at STD clinics.
The survey analyzed 3577 calls received from February 1997 to December 1999. Hotline operators addressed callers' questions, asked 6 short-answer questions, and recorded the data collected.
The survey showed callers' sex distribution (49.8% women, 50.2% men), average age (women's mean+/-standard deviation [SD], 34.3 +/- 11.8 y; men's mean +/- SD, 36.2 +/- 12.2 y), level of education (66.4% had a secondary school degree), residence (47.9% northern part of Italy), risk category (44% reported being definitely infected by a STD), specific disease interest (30% were concerned about HIV), and source of hotline telephone number (67.3% learned the hotline telephone number from magazines or newspapers). Hotline callers' specific disease interests were compared with diagnoses made at STD clinics; the top 4 disease concerns of hotline callers were HIV, genital herpes, human papillomavirus/genital warts, and mycosis, whereas the top 4 diagnoses made at STD clinics were genital warts, nonspecific vaginitis, nonspecific urethritis, and genital herpes.
The hotline seems to be an effective way to deliver information and to allay fears about STDs, although it needs to be promoted more widely, especially in central and southern Italy.
为了增加意大利合格且匿名的性传播疾病（STD）信息的可获取性，1997年2月开通了一条全国性电话热线。
目标是确定拨打全国性传播疾病热线的来电者概况，评估他们的担忧，确定他们获取热线电话号码的来源，并将来电者对疾病的关注与性传播疾病诊所的诊断结果进行比较。
该调查分析了1997年2月至1999年12月期间接到的3577个电话。热线工作人员解答来电者的问题，询问6个简答题，并记录所收集的数据。
调查显示了来电者的性别分布（女性49.8%，男性50.2%）、平均年龄（女性平均年龄±标准差[SD]，34.3±11.8岁；男性平均年龄±SD，36.2±12.2岁）、教育程度（66.4%拥有中学学历）、居住地（47.9%来自意大利北部）、风险类别（44%报告肯定感染了性传播疾病）、对特定疾病的关注（30%关注艾滋病毒）以及热线电话号码的来源（67.3%从杂志或报纸上得知热线电话号码）。将热线来电者对特定疾病的关注与性传播疾病诊所的诊断结果进行了比较；热线来电者最关注的4种疾病是艾滋病毒、生殖器疱疹、人乳头瘤病毒/尖锐湿疣和霉菌病，而性传播疾病诊所诊断出的前4种疾病是尖锐湿疣、非特异性阴道炎、非特异性尿道炎和生殖器疱疹。
热线似乎是提供信息和减轻对性传播疾病恐惧的有效方式，尽管它需要更广泛地推广，尤其是在意大利中部和南部。
