Zviran M
Department of Administrative Sciences, Naval Postgraduate School, Monterey, CA.
Health Care Manage Rev. 1992 Summer;17(3):51-62.
This article demonstrates the usefulness of user satisfaction measurement to pinpoint potential problem areas as well as to document application areas with satisfied users in hospital information systems. It discusses the rationale of measuring user satisfaction and the instruments to carry out the measurement procedure. It, then, reports the results of implementing a previously developed, documented, and validated user satisfaction measurement instrument in a hospital environment.
本文展示了用户满意度测量在确定医院信息系统中潜在问题领域以及记录用户满意的应用领域方面的有用性。它讨论了测量用户满意度的基本原理以及进行测量过程的工具。然后，报告了在医院环境中实施先前开发、记录和验证的用户满意度测量工具的结果。
