Zimmermann Polly Gerber
Department of Nursing, Harry S Truman College, Chicago, USA.
Emerg Nurse. 2003 Oct;11(6):12-3.
Good negotiation reaps its own rewards. Participants have better buy-in and morale because they are part of the process, rather than just being told about the resulting situations. Being able to negotiate skillfully improves with practice, just like any other skill. In the end, it is helpful to remember Thomas Fuller, a 17th century clergyman and historian, who is attributed with the saying: 'Life does not consist of holding good cards but of playing a poor hand well'.
良好的谈判会带来相应的回报。参与者有更高的认同感和士气,因为他们是这个过程的一部分,而不仅仅是被告知最终的情况。和其他技能一样,熟练的谈判技巧可以通过练习得到提高。最后,记住17世纪的牧师兼历史学家托马斯·富勒的话很有帮助,他有一句名言:“生活不在于持有好牌,而在于把一手坏牌打好”。