Kaluzny A D, McLaughlin C P
Health Policy and Administration, School of Public Health, University of North Carolina, Chapel Hill.
QRB Qual Rev Bull. 1992 Nov;18(11):380-4. doi: 10.1016/s0097-5990(16)30559-0.
Assuring the full adoption and impact of total quality management (TQM) requires the understanding that TQM involves transitional challenges to managers, individuals, work groups, and the organization as a whole. This article presents some of these challenges and describes how they might be met over time to determine the ultimate success of TQM adoption in an organization.
