Dubler N N
J Case Manag. 1992 Fall;1(3):82-6.
Many case managers have two roles, that of gatekeeper and that of advocate, that often conflict. A true advocate adopts the client's perspective as the guide for activity. Many advocacy models exist, notably those of physician/patient and lawyer/client. The client's rights to an informed choice and to strict confidentiality are fundamental to these advocacy models and must be incorporated into any advocacy model of case management.
许多个案管理员有两个角色，即把关者和倡导者，而这两个角色常常相互冲突。真正的倡导者以客户的视角作为行动指南。存在多种倡导模式，尤其是医生/患者和律师/客户这两种模式。客户做出明智选择的权利以及严格保密的权利是这些倡导模式的基础，必须纳入任何个案管理的倡导模式中。
