Wagner D E, Reinhardt M T, Lyons J P, Sullivan K M
MIS Department Health Care Plan, Inc., Buffalo, NY 14202.
Proc Annu Symp Comput Appl Med Care. 1992:74-8.
Staff model HMO's expend great effort in handling member phone calls. Health Care Plan, Inc. has developed a computer program to aid phone room nurses in their documentation and decision making processes. The Nurse Advice system has been successfully implemented in six of eight medical centers. By providing real-time access to patient clinical data, the quality of care and service is improved.
员工型健康维护组织在处理会员电话方面投入了巨大努力。医疗保健计划公司开发了一个计算机程序,以协助电话室护士进行记录和决策过程。护士咨询系统已在八个医疗中心中的六个成功实施。通过提供对患者临床数据的实时访问,护理和服务质量得到了提高。