Docherty J
Br J Theatre Nurs. 1992 Jul;2(4):4-8.
Total quality management is a system which enables managers to analyse and develop their services within a common framework. It incorporates the needs and preferences of service users in the setting and improvement of quality standards, within resource constraints.
全面质量管理是一种体系，它使管理者能够在一个通用框架内分析和改进他们的服务。在资源限制范围内，它将服务使用者的需求和偏好纳入质量标准的制定和改进过程中。
