United hospital increases capacity usage, efficiency with patient-flow management system.

Despite significant advances in technology, too many nurses rely on the phone-page-whiteboard system of communications to track patient status. United Hospital installed an automated patient-flow management system throughout the large metropolitan hospital, from the emergency department to admissions and the inpatient area. Several core issues pushed the organization to automate patient tracking. Through this system, the organization achieved better capacity usage; decreased divert rates; increased efficiency and productivity; and improved nurse, physician, staff and family satisfaction.