ED Manag. 2004 Aug;16(8):89-90.
Six Sigma, an approach to performance improvement that originated in the manufacturing sector, is being applied readily to the ED environment. Turnaround time for ED lab specimens is reduced by 30 minutes. Many ED processes have multiple steps. Six Sigma approach identifies subprocesses for targeted improvement. Data-heavy analysis eliminates the emotional component of problem solving. Bedside nurses and phlebotomists all are equipped with pagers to speed the process of getting blood samples to the lab.
六西格玛是一种起源于制造业的绩效改进方法，目前已被广泛应用于急诊环境。急诊实验室样本的周转时间缩短了30分钟。许多急诊流程都有多个步骤。六西格玛方法可识别出需要针对性改进的子流程。大量基于数据的分析消除了问题解决过程中的情感因素。床边护士和采血员都配备了传呼机，以加快将血样送到实验室的流程。
