Customer service and today's hospital security professional.
作者信息
Knox Thomas J
机构信息
Little Company of Mary Hospital, Evergreen Park, IL, USA.
出版信息
J Healthc Prot Manage. 2004 Summer;20(2):69-78.
PMID:15457921
Abstract
Customer service, benchmarking, and budget control have supplanted enforcement as the essential parts of hospital security operations, according to the author. In the article he emphasizes and illustrates the need for security satisfaction surveys and benchmarking to enable the budget process to go smoothly.
摘要
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