Evaluation during design of a regional seamless network of social and health care services--information technology perspective.

This paper reports results from a constructive evaluation study where design of a reagional social and health care information system was assessed from information technology perspective. We studied the models of social and health care processes, the needs and requirements of the clients and users and the planned information system. Our results envision the importance to focus during the design on the service chain and process models, including strategic processes where the mission, vision and values of the organisation are represented. Also, the stakeholders' needs and requirements for the system need to be explicitly described and included as system functionalities and characteristics. Additionally, theoretical frameworks from health informatics are needed to understand the phenomenon under study, to build a model and to develop implementations and installations of the model in the social and health care organisational context.