Phillips M Thad, Berner Eta S
Birmingham VA Medical Center, Birmingham, AL, USA.
J Healthc Inf Manag. 2004 Fall;18(4):16-8.
Beating the system to maximize efficiency will yield no positive return on a bar code investment, in terms of reducing medical errors. The critical success factor in the bar coding scenario is that of operational effectiveness. By shifting the nurses' focus from that of efficiency to that of operational effectiveness, the use of bar coding medication technology will reduce medication errors. CIOs looking for a quick fix to reducing medication errors through the use of bar coding technology need to understand that the technology alone won't solve their problem. Rather, it's the balance between operational efficiency and effectiveness among multiple departments working together, both vertically and horizontally, which will yield the greatest ROI.
在减少医疗差错方面，通过钻制度空子来提高效率并不能使条形码投资获得积极回报。条形码应用场景中的关键成功因素是运营有效性。通过将护士的关注点从效率转移到运营有效性上，条形码给药技术的使用将减少用药差错。寻求通过使用条形码技术快速解决用药差错问题的首席信息官们需要明白，单靠这项技术无法解决他们的问题。相反，多个部门在纵向和横向协同工作时，运营效率与有效性之间的平衡才会带来最大的投资回报率。
