老年人心理健康服务中的工作满意度与职业倦怠
Job satisfaction and burnout in mental health services for older people.
作者信息
Spear Jonathan, Wood Leanne, Chawla Sudarshan, Devis Antony, Nelson Jim
机构信息
Peel and Rockingham Seniors Mental Health Service, PO Box 288, Goddard Street, Rockingham, WA 6869, Australia.
出版信息
Australas Psychiatry. 2004 Mar;12(1):58-61. doi: 10.1046/j.1039-8562.2003.02061.x.
OBJECTIVE
The objective of the present paper was to identify factors associated with job satisfaction and burnout among staff working in mental health services for older people.
METHODS
A postal survey was distributed to staff members from eight mental health services for older people in Western Australia. Staff focus groups identified causes of work stress.
RESULTS
The response rate was 33% (116/349). Teamwork, social support and clear roles had a positive effect on job satisfaction. Community staff members had higher job satisfaction than ward staff. Nurses reported higher burnout and lower job satisfaction than other mental health professionals. Staff members working in newer models of service delivery had higher job satisfaction than those working in more traditional models.
CONCLUSION
Surveys and focus groups were an effective means of identifying factors associated with job satisfaction in mental health staff members. Newer models of service delivery with team building and supportive management may improve the workplace for staff.
目的
本文旨在确定与老年心理健康服务工作人员的工作满意度和职业倦怠相关的因素。
方法
向西澳大利亚州八家老年心理健康服务机构的工作人员发放了邮政调查问卷。工作人员焦点小组确定了工作压力的成因。
结果
回复率为33%（116/349）。团队合作、社会支持和明确的角色对工作满意度有积极影响。社区工作人员的工作满意度高于病房工作人员。护士报告的职业倦怠程度高于其他心理健康专业人员，工作满意度低于他们。采用新型服务模式工作的工作人员比采用更传统模式工作的人员工作满意度更高。
结论
调查和焦点小组是确定心理健康工作人员工作满意度相关因素的有效手段。具有团队建设和支持性管理的新型服务模式可能会改善员工的工作环境。
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