Maglaveras Nicos
Aristotle University, The Medical School, Lab of Medical Informatics, 54124 Thessaloniki, Greece.
Stud Health Technol Inform. 2004;108:149-54.
The Citizen Health System (CHS) is a European Commission (CEC) funded project in the field of IST for Health. Its main goal is to develop a generic contact center which in its pilot stage can be used in the monitoring, treatment and management of chronically ill patients at home in Greece, Spain, and Germany. Such contact centers, using any type of communication technology, and providing timely and preventive prompting to the patients are envisaged in the future to evolve into well-being contact centers providing services to all citizens. In this paper, we present the structure of such a generic contact center and present its major achievements, and their impact to the quality of health delivery.
公民健康系统（CHS）是欧盟委员会（CEC）资助的一个信息通信技术促进健康领域的项目。其主要目标是开发一个通用型联络中心，该联络中心在试点阶段可用于希腊、西班牙和德国对慢性病患者的居家监测、治疗和管理。未来设想此类联络中心利用任何类型的通信技术，为患者提供及时的预防性提示，并发展成为向所有公民提供服务的健康联络中心。在本文中，我们介绍了这种通用型联络中心的结构，展示了其主要成果以及它们对医疗服务质量的影响。
