Faris Richard J, MacKinnon George E, MacKinnon Neil J, Kennedy Pamela L
Department of Pharmaceutical Sciences, College of Pharmacy, University of Tennessee, Memphis, USA.
Am J Health Syst Pharm. 2005 May 15;62(10):1067-72. doi: 10.1093/ajhp/62.10.1067.
U.S. and Canadian health-system pharmacists' perceptions of the importance of managerial skills and self-ratings of skills were studied.
A questionnaire asking recipients to rate the importance of 61 pharmacy management skills and to rate their own skill levels was prepared. The instrument was mailed in 2000 to pharmacy managers in Canada. Participants in the Leadership in Healthcare Administration for Pharmacists conference in Phoenix, Arizona, received the survey at the end of the 2001 and 2002 conferences. Participants in the 2002 Department of Veterans Affairs pharmacists' conference in Memphis, Tennessee, received the survey eight weeks before the conference.
The net response rates for the Canadian, Arizona, and Tennessee surveys were 52.7%, 56.9%, and 38.4%, respectively. The five skills rated most important in each of the three surveys were all practice foundation skills and tended to be required by all health care managers. Skills rated least important were also generally similar among the surveys. Only five skills demonstrated a significant mean difference in perceived importance among the surveys. In all three surveys, demonstrating ethical conduct was rated the most important skill and was judged by participants to be their greatest strength. Using an organized system for staying current with managerial literature was cited as the greatest weakness by the Tennessee sample and the second greatest weakness by the Canadian sample.
Surveys in the United States and Canada found differences and similarities in pharmacy managers' opinions of the importance of managerial skills and in self-rated managerial strengths. Also identified were gaps in training.
研究美国和加拿大卫生系统药剂师对管理技能重要性的看法以及他们对自身技能的自评情况。
编制了一份问卷，要求受访者对61项药房管理技能的重要性进行评分，并对自己的技能水平进行评分。该问卷于2000年邮寄给加拿大的药房经理。参加亚利桑那州凤凰城药剂师医疗保健管理领导力会议的人员在2001年和2002年会议结束时收到了该调查问卷。参加2002年田纳西州孟菲斯退伍军人事务部药剂师会议的人员在会议前八周收到了该调查问卷。
加拿大、亚利桑那州和田纳西州调查的净回复率分别为52.7%、56.9%和38.4%。在这三项调查中，每项调查中被评为最重要的五项技能都是实践基础技能，并且往往是所有医疗保健经理所需要的。被评为最不重要的技能在各项调查中也普遍相似。在各项调查中，只有五项技能在感知重要性方面存在显著的平均差异。在所有三项调查中，展示道德行为被评为最重要的技能，并且参与者认为这是他们最大的优势。田纳西州样本将使用有组织的系统来跟上管理文献的步伐列为最大的弱点，加拿大样本则将其列为第二大弱点。
美国和加拿大的调查发现，药房经理对管理技能重要性的看法以及自评管理优势存在差异和相似之处。同时也发现了培训方面的差距。
