Perform Improv Advis. 2005 Aug;9(8):93-4, 85.
Boosting staff morale helps improve patient satisfaction score. In less than five years, Methodist Medical Center in Peoria, IL, improved its emergency department's patient satisfaction scores almost five-fold, moving them into the top tier of all hospitals surveyed in 2004. This drastic turnaround involved changes to both the physical and managerial structure of the department, creating new staff positions for patient advocacy, and implementing a regular schedule of meetings targeting quality improvement at multiple levels of care.
提高员工士气有助于提高患者满意度得分。在不到五年的时间里，伊利诺伊州皮奥里亚的卫理公会医疗中心将其急诊科的患者满意度得分提高了近五倍，使其跃升至2004年所有接受调查医院的前列。这一巨大转变涉及该部门物理结构和管理结构的变革，设立了患者权益倡导的新员工岗位，并实施了针对多层次护理质量改进的定期会议安排。
