Gfrörer R, Schüpfer G, Schmidt C E, Bauer M
Human Resource Management (HRM), Universität Zürich, Switzerland.
Anaesthesist. 2005 Dec;54(12):1229-34. doi: 10.1007/s00101-005-0932-0.
German hospitals face growing economic pressure. Due to the reimbursement system with diagnosis-related groups (DRGs), revenues from capitation fees have to be earned by each clinic. This leads to minimization of resources for every single case. Cost effectiveness is also realised through shorter hospital stays, reduction of hospital beds and a steady rise in cases per year. As a consequence, all employees are confronted with an increasing workload. Compensation of these working conditions can be achieved by human engineering. Despite statements from politicians and hospital leadership in order to cope with this situation, reality is far away: overwork, shorter or missing recreation periods, pressure of time and low income of staff members have turned hospitals into a deterring workplace. If satisfaction of elementary needs such as adherence to break times, is not achieved shortly, politicians and hospital leadership will find out that without motivated and satisfied staff there will not be efficient performance. The present article addresses this issue and gives examples for increasing efficiency through motivation. Focus is on cooperation in the operation room, advantages and risks of teamwork and auxiliary measures for improvement. The aim is to underline how complex and fragile working in an operation room proceeds and how little is done to support this process. Finally, examples are described which improve teamwork, motivation, efficiency and efficacy.
德国医院面临着日益增长的经济压力。由于采用了诊断相关分组(DRG)报销系统,每家诊所都必须通过人头费来赚取收入。这导致每个病例的资源都被尽量减少。成本效益还通过缩短住院时间、减少病床数量以及每年病例数量的稳步增加来实现。结果,所有员工都面临着不断增加的工作量。可以通过人体工程学来补偿这些工作条件。尽管政治家和医院领导发表声明以应对这种情况,但现实却相差甚远:过度劳累、休息时间缩短或缺失、时间压力以及员工低收入,已使医院变成了一个令人望而却步的工作场所。如果不能很快满足诸如遵守休息时间等基本需求,政治家和医院领导将会发现,没有积极主动且满意的员工,就不会有高效的工作表现。本文探讨了这个问题,并给出了通过激励提高效率的示例。重点是手术室中的合作、团队合作的优势和风险以及改进的辅助措施。目的是强调手术室工作是多么复杂和脆弱,以及在支持这个过程方面做得多么少。最后,描述了一些改善团队合作、激励、效率和效能的示例。