Behrens L, Oldenkamp M
Sherman Hospital, 934 Center Street, Elgin, Illinois 60120, USA.
Lippincotts Case Manag. 2000 Jul-Aug;5(4):148-56.
The financial pressures of today's healthcare environment require healthcare professionals to be able to keep all quadrants of quality in check. Tools such as the data card will assist the users of quality data in providing the organization with a catalyst for change. The reproducibility of both the process and the tool has proven to assist an individual organization in creating a clear concise message in the integration of performance measures. This article discusses a methodology and tool for organizations to integrate and evaluate disparate sources of information that can be used to direct priorities for Performance Improvement. The data card is a tool adapted from the Dartmouth Clinical Value Compass used to assist Performance Improvement teams in both the tracking and evaluation of measures related to patient satisfaction, functional status, clinical outcomes, and financial outcomes. The visual enhancement of adding color to the arrows of the compass allows the end users to quickly identify performance improvement opportunities. Examples of the data card are included to assist the readers in identifying specific indicators that can be measured with a specific clinical population as well as adaptation to other uses such as organization-wide indicator measurement Benchmarking is key in defining best practices and has been integrated into the data card.
当今医疗环境的财务压力要求医疗专业人员能够全面把控质量的各个方面。诸如数据卡之类的工具将帮助质量数据的使用者为组织提供变革的催化剂。过程和工具的可重复性已证明有助于单个组织在整合绩效指标时创建清晰简洁的信息。本文讨论了一种方法和工具，供组织整合和评估不同的信息来源，以用于指导绩效改进的优先事项。数据卡是一种改编自达特茅斯临床价值罗盘的工具，用于帮助绩效改进团队跟踪和评估与患者满意度、功能状态、临床结果和财务结果相关的指标。为罗盘箭头添加颜色的视觉增强功能使最终用户能够快速识别绩效改进机会。文中包含数据卡的示例，以帮助读者识别可针对特定临床人群进行测量的具体指标，以及如何将其应用于其他用途，如全组织范围的指标测量。基准化是定义最佳实践的关键，并已集成到数据卡中。
