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决策简史。

A brief history of decision making.

作者信息

Buchanan Leigh, O'Connell Andrew

出版信息

Harv Bus Rev. 2006 Jan;84(1):32-41, 132.

Abstract

Sometime around the middle of the past century, telephone executive Chester Barnard imported the term decision making from public administration into the business world. There it began to replace narrower terms, like "resource allocation" and "policy making," shifting the way managers thought about their role from continuous, Hamlet-like deliberation toward a crisp series of conclusions reached and actions taken. Yet, decision making is, of course, a broad and ancient human pursuit, flowing back to a time when people sought guidance from the stars. From those earliest days, we have strived to invent better tools for the purpose, from the Hindu-Arabic systems for numbering and algebra, to Aristotle's systematic empiricism, to friar Occam's advances in logic, to Francis Bacon's inductive reasoning, to Descartes's application of the scientific method. A growing sophistication with managing risk, along with a nuanced understanding of human behavior and advances in technology that support and mimic cognitive processes, has improved decision making in many situations. Even so, the history of decision-making strategies--captured in this time line and examined in the four accompanying essays on risk, group dynamics, technology, and instinct--has not marched steadily toward perfect rationalism. Twentieth-century theorists showed that the costs of acquiring information lead executives to make do with only good-enough decisions. Worse, people decide against their own economic interests even when they know better. And in the absence of emotion, it's impossible to make any decisions at all. Erroneous framing, bounded awareness, excessive optimism: The debunking of Descartes's rational man threatens to swamp our confidence in our choices. Is it really surprising, then, that even as technology dramatically increases our access to information, Malcolm Gladwell extols the virtues of gut decisions made, literally, in the blink of an eye?

摘要

大约在上个世纪中叶的某个时候,电话公司高管切斯特·巴纳德将“决策”一词从公共管理领域引入商业世界。在商业领域,它开始取代一些狭义的术语,如“资源分配”和“政策制定”,改变了管理者对自身角色的思考方式,从像哈姆雷特那样持续的深思熟虑转向一系列明确得出的结论和采取的行动。然而,决策当然是一项广泛而古老的人类活动,可以追溯到人们从星象中寻求指引的时代。从最早的时候起,我们就一直在努力为此发明更好的工具,从印度 - 阿拉伯数字系统和代数,到亚里士多德的系统经验主义,到奥卡姆修士在逻辑方面的进展,到弗朗西斯·培根的归纳推理,再到笛卡尔对科学方法的应用。对风险管控的日益成熟,以及对人类行为的细致入微的理解,还有支持和模拟认知过程的技术进步,在许多情况下都改进了决策。即便如此,决策策略的历史——在这条时间线中呈现,并在随后关于风险、群体动态、技术和本能的四篇文章中进行探讨——并非稳步迈向完美的理性主义。20世纪的理论家表明,获取信息的成本使得高管们只能做出足够好的决策。更糟糕的是,人们甚至在明知更好的情况下,却做出违背自身经济利益的决定。而且,没有情感的话,根本就无法做出任何决策。错误的框架、有限的认知、过度的乐观:对笛卡尔理性人的揭穿有可能让我们对自己的选择失去信心。那么,即便技术极大地增加了我们获取信息的机会,马尔科姆·格拉德威尔却推崇瞬间做出的本能决策的优点,这真的令人惊讶吗?

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