Bufton Sally
Queen Elizabeth Hospital, University Hospital Birminigham Foundation Trust.
Br J Nurs. 2005;14(22):1186-90. doi: 10.12968/bjon.2005.14.22.20170.
The Modern Matron was introduced into hospital Trusts in April 2002 to improve the basics of patient care. They were to be easily identifiable, highly visible and authoritative figures. This article reports on a quantitative study done to ascertain if patients can identify the Modern Matron in one acute NHS Trust. A researcher-developed questionnaire was sent to 20 Modern Matrons and a different questionnaire was distributed to 72 randomly selected patients. The results demonstrated that only 5% of patients surveyed were able to correctly identify the Modern Matron by their uniform. This may be explained by the response from the Modern Matrons when asked how much time was spent with patients; 67% of their normal working day was taken up with management of staff, paperwork and meetings, leaving very little direct patient time.
2002年4月，现代护士长制度被引入医院信托机构，以改善患者护理的基本情况。她们应是易于辨认、高度显眼且具有权威性的人物。本文报道了一项定量研究，旨在确定在一家国民保健服务（NHS）急性信托医院中，患者是否能够认出现代护士长。一份由研究人员设计的问卷被发送给20位现代护士长，另一份不同的问卷则分发给72名随机挑选的患者。结果显示，接受调查的患者中只有5%能够通过制服正确认出现代护士长。这或许可以从现代护士长在被问及与患者相处时间时的回答中得到解释；她们正常工作日的67%都花在了员工管理、文书工作和会议上，留给直接护理患者的时间非常少。
