Jen Wen-Yuan, Chao Chia-Chen, Hung Ming-Chien, Li Yu-Chuan, Chi Y P
Department of Information Management, Overseas Chinese Institute of Technology, Taichung, Taiwan, No. 100, Chiao-Kwang Road, Taichung 407, Taiwan, ROC.
Int J Med Inform. 2007 Aug;76(8):565-74. doi: 10.1016/j.ijmedinf.2006.04.008. Epub 2006 Aug 9.
Most healthcare providers provide mobile service for their medical staff; however, few healthcare providers provide mobile service as part of their outpatient service. The mobile outpatient service system (MOSS) focuses on illness treatment, illness prevention and patient relation management for outpatient service users. Initiated in a local hospital in Taiwan, the MOSS pilot project was developed to improve outpatient service quality and pursue higher patient safety.
This study focuses on the development of the MOSS. The workflow, architecture and target users of the MOSS are delineated. In addition, there were two surveys conducted as part of this study. After a focus group of medical staff identified areas in which outpatient services might be improved by the MOSS, the first survey was administered to outpatients to confirm the focus group's intuitions. The second administration of the survey explored outpatient satisfaction after they used the MOSS service.
With regard to outpatient attitudes, about 93% of participants agreed that the mobile outpatient service improved outpatient service quality. In the area of outpatient satisfaction, about 89% of participants indicated they were satisfied with the mobile outpatient service.
DISCUSSION/CONCLUSION: Supported by our study finding, we propose that more diverse mobile outpatient services can be provided in the future.
大多数医疗服务提供者为其医务人员提供移动服务；然而，很少有医疗服务提供者将移动服务作为其门诊服务的一部分。移动门诊服务系统（MOSS）专注于为门诊服务用户提供疾病治疗、疾病预防和患者关系管理。MOSS试点项目始于台湾的一家当地医院，旨在提高门诊服务质量并追求更高的患者安全。
本研究聚焦于MOSS的开发。阐述了MOSS的工作流程、架构和目标用户。此外，作为本研究的一部分进行了两项调查。在一组医务人员确定MOSS可能改善门诊服务的领域后，对门诊患者进行了首次调查以确认焦点小组的直觉。第二次调查是在门诊患者使用MOSS服务后探索其满意度。
关于门诊患者的态度，约93%的参与者认为移动门诊服务提高了门诊服务质量。在门诊患者满意度方面，约89%的参与者表示对移动门诊服务满意。
讨论/结论：根据我们的研究结果，我们建议未来可以提供更多样化的移动门诊服务。
