Nash David A
Division of Pediatric Dentistry, College of Dentistry, University of Kentucky, Lexington, USA.
Pediatr Dent. 2006 Sep-Oct;28(5):455-9.
Establishing a trusting relationship with the child patient is a critical requisite for the pediatric dentist in gaining the child's cooperation in the provision of oral health care. Developing such a relationship is predicated on the establishment of effective communication. Many publications in the psychological literature, specifically the parenting literature, describe communication skills that are relevant to the pediatric dentist in effectively communicating with children in the dental environment. Yet, several of these approaches to communication are not generally discussed or advocated in the dental literature. Among these skills are: (1) reflective listening; (2) self-disclosing assertiveness; and (3) the use of descriptive praise. This article: (1) reviews these 3 skills; (2) describes their theoretical foundations; (3) provides examples of when they are useful in the dentist-child clinical encounter; and (4) indicates why they are important aspects of the pediatric dentist's communication repertoire in establishing a positive, empathetic, and mutually cooperative relationship with the child patient.
与儿童患者建立信任关系是儿科牙医在提供口腔保健时获得儿童合作的关键必要条件。建立这种关系基于有效的沟通。心理学文献，特别是育儿文献中的许多出版物描述了与儿科牙医在牙科环境中与儿童有效沟通相关的沟通技巧。然而，牙科文献中通常并未讨论或倡导其中一些沟通方法。这些技巧包括：（1）反思性倾听；（2）自我表露式坚定自信；（3）使用描述性赞扬。本文：（1）回顾这三种技巧；（2）描述它们的理论基础；（3）提供它们在牙医与儿童临床接触中有用的示例；（4）指出为什么它们是儿科牙医沟通技巧的重要方面，有助于与儿童患者建立积极、共情和相互合作的关系。
