Megivern Deborah M, McMillen J Curtis, Proctor Enola K, Striley Catherine L W, Cabassa Leopoldo J, Munson Michelle R
People Incorporated, St Paul, MN, USA.
Soc Work. 2007 Apr;52(2):115-24. doi: 10.1093/sw/52.2.115.
For social work practitioners to engage fully in efforts designed to improve the quality of social services, they need to understand what is meant by quality of care, grapple with its complexity, and know how to identify and leverage the key factors most likely to influence it. This article introduces a conceptual model that articulates numerous influences on the quality of social services. It details the macrosystem, consumer, advocacy, organizational, and practitioner influences on technically proficient and sensitively delivered social services that affect consumer outcomes in desired ways. The model can be used to assess targets for quality improvement intervention in social services practice settings.
为使社会工作从业者充分参与旨在提高社会服务质量的工作，他们需要理解照护质量的含义，应对其复杂性，并知道如何识别和利用最有可能影响照护质量的关键因素。本文介绍了一个概念模型，该模型阐明了对社会服务质量的诸多影响。它详细阐述了宏观系统、消费者、倡导、组织和从业者对以技术娴熟且体贴入微的方式提供的社会服务的影响，这些服务以期望的方式影响消费者的结果。该模型可用于评估社会服务实践环境中质量改进干预的目标。
