Metheny William P
Women and Infants Hospital, Warren Alpert Medical School of Brown University, Providence, Rhode Island 02905, USA.
Obstet Gynecol. 2007 Jul;110(1):109-12. doi: 10.1097/01.AOG.0000266978.58166.7c.
To assess invited resident applicants' views of the feasibility and acceptability of a point-and-click online interview scheduler.
An online program was created for invited applicants to schedule themselves. The program presented the invitees with a series of interview dates with available slots for which they could click and receive immediate confirmation of their selected date. The majority of the invitees were asked to schedule online. These invitees received a brief survey to assess their views of the online scheduler.
Eighty-three applicants were invited by e-mail for a resident interview, 71 of whom were offered the online scheduler. Of these 100% booked themselves online within 3-4 days of invitation. After three e-mail reminders 100% of the invitees completed the survey. Sixty-five of the 71 (92%, 95% confidence interval [CI] 85.4-98.6) said they liked the scheduling program, and most (77%, 95% CI 67.2-86.8) preferred to book online rather than telephone or e-mail. Eighty percent (95% CI 70.7-89.3) found the online scheduler easier to use. Overall, 72% (95% CI 60.5-81.6) felt that having an on-line scheduler did not affect their opinion of the quality of the program. Invitees in favor of the scheduler liked the convenience of anytime scheduling, the immediate confirmation, a quick view of available dates and times, and the ability to schedule without depending on someone else.
Our online scheduler proved to be easy to use, eliminated phone calls with applicants, and satisfied most of the invitees.
评估受邀住院医师申请人对点击式在线面试安排程序的可行性和可接受性的看法。
创建了一个在线程序供受邀申请人自行安排面试时间。该程序向受邀者展示一系列带有可用时间段的面试日期，他们可以点击并立即获得所选日期的确认。大多数受邀者被要求在线安排时间。这些受邀者接受了一项简短调查，以评估他们对在线安排程序的看法。
通过电子邮件邀请了83名申请人参加住院医师面试，其中71人获得了在线安排程序。在这71人中，100%在收到邀请后的3 - 4天内自行在线预约。经过三次电子邮件提醒后，100%的受邀者完成了调查。71人中有65人（92%，95%置信区间[CI]85.4 - 98.6）表示喜欢该安排程序，大多数人（77%，95%CI 67.2 - 86.8）更喜欢在线预约而不是通过电话或电子邮件。80%（95%CI 70.7 - 89.3）的人认为在线安排程序更易于使用。总体而言，72%（95%CI 60.5 - 81.6）的人认为有在线安排程序不会影响他们对该项目质量的看法。支持该安排程序的受邀者喜欢随时安排的便利性、即时确认、快速查看可用日期和时间以及无需依赖他人即可安排时间的能力。
我们的在线安排程序证明易于使用，消除了与申请人的电话沟通，并使大多数受邀者感到满意。
