Hills Laura Sachs
J Med Pract Manage. 2007 Jul-Aug;23(1):50-3.
Every medical practice must work with at least some patients who are fearful or anxious. This article explores the seven most common root causes of patient fear and anxiety and offers practical suggestions for avoiding or minimizing these fears. It addresses, in particular, the patient's fear of the unknown, of being humiliated, of reenacting a medical legend or horror story, and of being vulnerable and helpless. It also explores the patient's fear of high medical fees or being unable to pay, a poor or disappointing clinical outcome, and being in a hospital-like environment. The author suggests that the medica lpractice staff may wish to seek training in fear control and includes practical how-to strategies for minimizing fear when working with children.
每一个医疗业务都必须至少与一些恐惧或焦虑的患者打交道。本文探讨了患者恐惧和焦虑的七个最常见根源，并提供了避免或尽量减少这些恐惧的实用建议。它特别探讨了患者对未知的恐惧、对受羞辱的恐惧、对重演医疗传奇或恐怖故事的恐惧，以及对脆弱和无助的恐惧。它还探讨了患者对高额医疗费用或无力支付的恐惧、对临床结果不佳或令人失望的恐惧，以及对医院式环境的恐惧。作者建议医疗业务人员不妨寻求恐惧控制方面的培训，并包括在与儿童打交道时尽量减少恐惧的实用操作策略。
