Howard Patricia B, Rayens Mary Kay, El-Mallakh Peggy, Clark James J
College of Nursing, University of Kentucky, Lexington, KY 40536-0232, USA.
Arch Psychiatr Nurs. 2007 Oct;21(5):257-69. doi: 10.1016/j.apnu.2007.06.004.
This study measured service satisfaction, perceptions of service quality and general health, and overall quality of care among 787 adult recipients of Medicaid mental health services. Methods included cross-sectional retrospective design and stratified random sampling technique. Respondents were satisfied with consumer-provider relationships and were dissatisfied with functional outcomes resulting from treatment. Satisfaction was positively correlated with ratings of mental health care and the mental health component score of the SF-12. Predictors of satisfaction included ratings of mental health care and overall health. Recommendations include coordination of services that promote patient functioning and measurement of consumer satisfaction as an indicator of quality.
本研究对787名接受医疗补助心理健康服务的成年患者的服务满意度、服务质量感知、总体健康状况以及护理的整体质量进行了测量。方法包括横断面回顾性设计和分层随机抽样技术。受访者对消费者与提供者的关系感到满意，但对治疗产生的功能结果不满意。满意度与心理健康护理评分以及SF-12的心理健康成分得分呈正相关。满意度的预测因素包括心理健康护理评分和总体健康状况。建议包括协调促进患者功能的服务，并将消费者满意度测量作为质量指标。
