O'Connor S J, Gibberd R W, West P
Centre for Clinical Epidemiology and Biostatistics, Faculty of Medicine, University of Newcastle, New South Wales.
Aust Clin Rev. 1991;11(4):143-9.
To assess patient satisfaction with day surgery facilities in New South Wales public hospitals.
One hundred and fifty patients from each of 8 day surgery units were asked to complete a self-administered questionnaire to assess satisfaction with their day surgery experience, including details on their admission, care and postoperative course. The questionnaire responses were anonymous and there was no follow-up of non-respondents.
The overall response rate to the questionnaire was 37.3%. There was considerable variation in response rates across hospitals, ranging from a low of 14.7% to a high of 52.7%. Three procedures accounted for 55% of responses: endoscopies of the gastrointestinal tract (21.7%), gynaecological procedures (18.3%) and eye procedures (16.3%). Day surgery was generally well accepted. Of all the respondents, 78.4% would recommend day surgery to others and 94.2% would recommend the day surgery unit that they used. Respondents found their day surgery experience to be as they had expected or less worrying than expected in 87.0% of cases. The proportion requiring hospital readmission in the seven day postoperative period was 2.7%. The survey showed that the units operated quite differently in two aspects of day surgery provision: the scheduling of patient admissions; and post-discharge contact with patients to check on their recovery.
评估新南威尔士州公立医院日间手术设施的患者满意度。
来自8个日间手术科室的150名患者被要求填写一份自填式问卷，以评估他们对日间手术体验的满意度，包括入院、护理及术后过程的详细情况。问卷回复是匿名的，且未对未回复者进行随访。
问卷的总体回复率为37.3%。各医院的回复率差异很大，低至14.7%，高至52.7%。55%的回复涉及三种手术：胃肠道内镜检查（21.7%）、妇科手术（18.3%）和眼科手术（16.3%）。日间手术总体上被广泛接受。在所有受访者中，78.4%会向他人推荐日间手术，94.2%会推荐他们所使用的日间手术科室。87.0%的受访者表示他们的日间手术体验与预期相符或比预期的担忧程度要低。术后七天内需要再次入院的比例为2.7%。调查显示，各科室在日间手术提供的两个方面运作方式差异很大：患者入院的安排；以及出院后与患者联系以检查其恢复情况。
