ED Manag. 2007 Nov;19(11):124-5.
A new survey from Press Ganey Associates shows that ED managers are becoming increasingly adept at implementing strategies to improve communications with patients, which in turn, increases satisfaction. Here are some approaches recommended by ED managers: * Apologize for long waits, and do not get into an argument with the patient over the delay. * Use announcements in the waiting room and signs in patients' rooms to announce long waits, and keep patients updated. * Always overestimate the time it will take to obtain test results.
Press Ganey Associates的一项新调查显示，急诊科管理人员越来越擅长实施改善与患者沟通的策略，这反过来又提高了满意度。以下是急诊科管理人员推荐的一些方法：* 为长时间等待道歉，不要就延误与患者争论。* 在候诊室使用公告，并在患者房间张贴告示，告知长时间等待情况，让患者随时了解最新情况。* 总是高估获取检查结果所需的时间。
