Abendroth T W
Center for Information Technology, Milton S. Hershey Medical Center, Pennsylvania State University.
Proc Annu Symp Comput Appl Med Care. 1991:233-7.
The successful introduction of a new information system requires technological and behavioral changes. Intended users of the new system should participate in defining goals for the system, examining alternatives for achieving these goals, and selecting from these alternatives. Broad-based end-user involvement is especially useful during the needs assessment (goal definition) phase, both to identify the diverse expectations of the end-user community and to develop a sense of system ownership by these users. System planners can stimulate active end-user involvement by inviting each constituent user group (for example, each hospital department) to assume responsibility for specifying its objectives for the new system. The collection of all groups' objectives defines the organization's expectations of a new system, provides a means for comparing systems, and aids in predicting the overall acceptance of any proposed system. Each constituent group's list of objectives likewise provides a measure of anticipated acceptance for that group.
新信息系统的成功引入需要技术和行为上的改变。新系统的预期用户应参与定义系统目标、审查实现这些目标的备选方案，并从这些备选方案中进行选择。在需求评估（目标定义）阶段，广泛的最终用户参与尤其有用，既能确定最终用户群体的不同期望，又能培养这些用户的系统主人翁意识。系统规划者可以通过邀请每个组成用户群体（例如，每个医院科室）负责明确其对新系统的目标，来促进最终用户的积极参与。所有群体目标的收集确定了组织对新系统的期望，提供了比较系统的方法，并有助于预测任何提议系统的总体接受度。每个组成群体的目标清单同样提供了该群体预期接受度的衡量标准。
