Rantz M J, Marek K D, Zwygart-Stauffacher M
Sinclair School of Nursing, University of Missouri-Columbia, USA.
Nurs Adm Q. 2000 Fall;25(1):51-8. doi: 10.1097/00006216-200010000-00015.
Consumers want a range of services and care available for them if and when they may need them. They want long-term care that addresses six areas of concern: community-based services, continuity, coordination, caring, convenience, and cost. To develop new perspectives and new ways of providing the needed long-term services, it is time for health care leaders to work cooperatively with consumers to redesign long-term care, both community-based and institutional. Consumers and consumer advocates, working cooperatively with health care leaders, could reinvent home health care, nursing home care, and other long-term services such as "aging in place" for older people.
消费者希望在有需要时能获得一系列服务和护理。他们需要长期护理来解决六个方面的问题：社区服务、连续性、协调性、关怀、便利性和成本。为了开拓新视角并找到提供所需长期服务的新方法，现在是医疗保健领导者与消费者合作重新设计长期护理的时候了，包括社区护理和机构护理。消费者及消费者权益倡导者与医疗保健领导者合作，可以重塑家庭医疗保健、养老院护理以及其他针对老年人的长期服务，比如“就地养老”。
