Cook P G, Birchall I W, Jeans W D
Department of Radiodiagnosis, Bristol Royal Infirmary.
Clin Radiol. 1991 Nov;44(5):345-9. doi: 10.1016/s0009-9260(05)81274-7.
As part of the development of an auditing system for this department, a pilot study was designed to audit the quality of the product leaving the department. One hundred and six patient investigations were reviewed. For each investigation 26 items which were considered to reflect the quality of information on the request card, the films, the report and the condition of the film packets were assessed using a simple scoring system. Overall performances for various aspects of the departmental 'product', and for groups of staff within the department, were derived from these scores. Several problem areas were identified. Individual items were then scrutinized for recurring low scores and where scores fell outside a predetermined range steps were taken to improve standards. The scoring system developed is simple, easy and effective in use. It is considered that audit of quality is worthwhile and should be extended to become a routine part of departmental management.
作为该部门审计系统开发的一部分，设计了一项试点研究，以审计离开该部门的产品质量。对106项患者检查进行了审查。对于每项检查，使用简单的评分系统对26个被认为反映申请卡、胶片、报告和胶片包状况信息质量的项目进行评估。部门“产品”各个方面以及部门内各员工群体的总体表现均来自这些分数。确定了几个问题领域。然后对各个项目进行审查，找出反复出现的低分情况，对于分数超出预定范围的情况，采取措施提高标准。所开发的评分系统使用简单、便捷且有效。人们认为质量审计是值得的，应该扩展成为部门管理的常规组成部分。
