Rubin Irwin M
Temenos, Inc., 37 Kawananakoa Place, Honolulu, HI 96817, USA.
J Med Pract Manage. 2008 Jan-Feb;23(4):247-9.
Complex pieces of machinery require regular systematic preventative maintenance to sustain their high-performance standards. The same is true with the complex human "machinery" that runs medical group practices. The behaviors, skills, and attitudes that are often referred to as the "soft 'touchy-feely' stuff" are not a luxury. Quite the contrary--they are essential to achieving and maintaining hard bottom line high performance.
复杂的机械设备需要定期进行系统的预防性维护，以维持其高性能标准。运行医疗集团业务的复杂人体“机器”也是如此。那些常被称为“软质的、情感化的东西”的行为、技能和态度并非奢侈品。恰恰相反，它们对于实现并保持硬性的高业绩底线至关重要。
